Biyernes, Hulyo 08 2011
FRONT OFFICE TERMINOLOGY
A La Carte – A menu from which items are chosen and paid for individually. This type of agreement is included in any tour.
Comp - Refers to a room that is complimentary (no charge).
Confirmation – A written agreement between a hotel and a future guest showing details of their reserved accommodations.
Day Use Rate - amount applied to rooms between 6:00 AM and 6:00 PM of the same day.
Day Use - A room used for only portion of a day.
Departure Date - The actual date the guest will check out of the property.
DNA – Stands for (did not arrive).
Early Arrival - Guest who arrived at a property before the date of his or her reservations.
Early Departure - A guest who checks out before the originally scheduled departure date or time.
Efficiency - An accommodation containing a kitchen facility.
Folio – The guest bill. It is created upon check in and is used to record all guest charges and posting transaction
Full House- All rooms are occupied; no room left for sale.
GM - The general manager of the hotel or motel the property’s chief executive.
ID - An abbreviations of identifications.
European Plan - Hotel accommodation where no meal included in the price of the room.
Rollaway Bed – A portable single bed which can accommodate an additional guest.
Room Change – When a guest moves from one to another during his stay.
Room Rate – The rate designated for a specific room.
This term is usually use in front office in order to communicate to the other staff . Easy because they this term.