FRONT OFFICE TERMINOLOGY

A La Carte  – A menu from which items are chosen and paid for individually. This type of agreement is included in any tour.

Comp - Refers to a room that is complimentary (no charge).

Confirmation – A written agreement between a hotel and a future guest showing details of their reserved accommodations.

Day Use Rate - amount applied to rooms between 6:00 AM and 6:00 PM of the same day.

Day Use - A room used for only portion of a day.

Departure Date - The actual date the guest will check out of the property.

DNA – Stands for (did not arrive).

Early Arrival  - Guest who arrived at a property before the date of his or her reservations.

Early Departure - A guest who checks out before the originally scheduled departure date or time.

Efficiency - An accommodation containing a kitchen facility.

Folio – The guest bill. It is created upon check in and is used to record all guest charges and posting transaction

Full House- All rooms are occupied; no room left for sale.

GM - The general   manager of the hotel or motel the property’s chief executive.

ID - An abbreviations of identifications.

European Plan - Hotel accommodation where no meal included in the price of the room.

Rollaway Bed  – A portable single bed which can accommodate an additional guest.

Room Change – When a guest moves from one to another during his stay.

Room Rate – The rate designated for a specific room.

This term is usually use in front office in order to communicate to the other staff . Easy because they this term.