Front Office

Front office -is the nerve center of a hotel and the very critical unit because all the transactions is being process in this department.The front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.

Personnel:

1. Front desk- attends all registration of the guest.

2. Doorman/Bellboy- assist/escort the guest during check in and check out.

3. Cashier- attends the settlement of guest bill.

4. Airport/Transport Representative- transport guest to and from the airport or other terminals.

5. Concierge- attends to all incoming request for the guest assistance especially for VIP's.

6. Telephone Exchange- attends to all incoming and outgoing calls in the telephone exchange section.

The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay.